CUSTOMER SERVICE

SHIPPING POLICY

We do not ship cremains.

This online store uses multiple shipping providers (including the United States Postal Service, United Parcel Service, and other shipping consolidators) for all US domestic and international orders. Your shipping and handling fees are calculated based on the weight, distance from our warehouse in middle Tennessee, and the insured value of your order (where applicable). PLEASE NOTE: These shipping and handling costs are almost always completely out of our control and are based solely on charges from these third party parcel agencies and/or foreign government postal agencies. All shipping and handling fees are displayed to you before your order can be completed, and all shipping policies and fees are considered accepted by you when you SUBMIT your order.

Please allow 1-2 business days after your order has been placed for it to be processed and shipped, excluding weekends and holidays. When shipments are successfully made, this online store will email a shipment tracking number to the email address associated with the order. This tracking number is also available for your review by logging into your store account and reviewing your Order History. In some cases, especially with orders outside of the United States, tracking numbers will display no or erroneous information at first; please allow up to 5 business days after receiving your tracking # for the information to update.

REFUND POLICY

No refunds. If Memorial Reefs International LLC is unable to place a Memorial Reef Ball the family will be offered the option of being included with another comparable placement.

PRIVACY POLICY

This privacy notice discloses the privacy practices for www.memorialreefs.com. This privacy notice applies solely to information collected by this website.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.

We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 808-427-5522 or info@memorialreefs.international